AI for e-commerce brands drowning in customer questions
Order status, returns and product questions pile up every day. Digital Employees answer them and pass on the ones that need a person.
Nebula AI installs Digital Employees, also called AI employees, for e-commerce brands. They answer order, shipping and return questions by email and chat, follow up abandoned quotes and wholesale inquiries, and write a weekly report on what customers are asking, while your team handles refunds and exceptions.
Where the time goes
- 1"Where's my order?" all day. The same question, dozens of times.
- 2Returns and exchanges. Back-and-forth emails for every one.
- 3No time to look at the patterns. What are customers asking about most? Nobody knows.
The Digital Employees that help
What a first build looks like
Most brands start with Customer Support connected to their store and help desk, answering order and shipping questions. Your team sets the refund and exception rules it must follow.
Yes, where you connect it to your store or shipping tools.
Only if your rules allow it. By default, refunds and exceptions go to your team.
We connect to the store and help desk you use. The Diagnostic confirms the connection first.
With the AI Diagnostic. We map how your business runs and give you one fixed price for the build.
Start with an AI Diagnostic
We map how your e-commerce business runs and give you one fixed price for the build.