Terms & Conditions

Template notice: These terms are a starting template tailored to Nebula AI's details. They are not legal advice — please have them reviewed by a qualified lawyer before relying on them.

These Terms & Conditions ("Terms") govern your use of the website at thenebulaai.io and the services provided by PJW Media Pty Ltd (ABN 96 669 111 611), trading as Nebula AI ("we", "us", "our"). By using our site or engaging our services, you agree to these Terms.

Our services

Nebula AI designs, builds, and deploys custom AI employees and related automation. The specific scope, deliverables, fees, and timelines for any engagement are set out in a separate proposal or statement of work, which prevails over these Terms where they conflict.

Use of the website

You agree to use the site lawfully and not to:

• attempt to disrupt, reverse engineer, or gain unauthorized access to the site or its systems;
• misuse forms or submit false information;
• infringe our or any third party's intellectual property.

Quotes, estimates, and results

Any figures we share — including ROI projections, cost savings, and deployment timelines (for example, 2–3 weeks for a single AI employee and 4–6 weeks for a full department) — are good-faith estimates based on typical engagements. They are not guarantees, and actual outcomes depend on your data, tools, and cooperation.

Fees and payment

Fees are set out in your proposal. Unless stated otherwise, invoices are payable within the period specified, and amounts are exclusive of taxes where applicable.

Intellectual property

Site content is owned by us or our licensors. For client engagements, ownership of deliverables transfers as set out in your statement of work, typically on full payment. We retain rights to our pre-existing tools, methods, and know-how.

Confidentiality

Each party agrees to keep the other's confidential information secure and to use it only for the purpose of the engagement.

Third-party tools

Our services may integrate third-party platforms (for example, CRMs, telephony, and automation tools). Your use of those platforms is subject to their own terms, and we are not responsible for their availability or actions.

Limitation of liability

To the maximum extent permitted by law, and subject to any rights you have under the Australian Consumer Law, our total liability arising out of or in connection with the services is limited to the fees paid for the relevant engagement. We are not liable for indirect or consequential loss.

Termination

Either party may terminate an engagement as set out in the applicable statement of work. Provisions that by their nature should survive termination will survive.

Governing law

These Terms are governed by the laws of Victoria, Australia, and you submit to the non-exclusive jurisdiction of its courts.

Changes

We may update these Terms from time to time. The "last updated" date above reflects the latest version.

Contact us

• Email: info@thenebulaai.io
• Phone: +61 474 891 839
• Post: Suite 329, 98-100 Elizabeth Street, Melbourne, Victoria, 3000, Australia