Customer Support: a Digital Employee that answers customer questions by email, chat and text
It answers the questions your team answers every day, and hands the hard ones over with the full history.
Customer Support is a Digital Employee, also called an AI employee, that answers customer questions by email, chat and text, using your Business Brain. It handles the everyday questions on its own and passes anything complex or sensitive to your team, with the full conversation history attached.
What it does
- Answers everyday questions by email, chat and text.
- Looks up order, booking or account details where you allow it.
- Passes complex or sensitive questions to your team.
- Attaches the full history, so nobody asks the customer twice.
What your team approves
which topics it can answer alone and which always go to a person.
Works with
your inbox, website chat, text messaging, help desk and CRM.
Starts at USD $3,000 (AUD $3,500) as a single Digital Employee. See pricing
Email, website chat and text messages.
It passes the conversation to your team with the full history, so nobody asks the client twice.
It works from your Business Brain. When your answers change, we update the Brain.
A single Digital Employee starts at USD $3,000 (AUD $3,500), including two rounds of changes, handover documents and a training call. The monthly plan is optional.
Put a Customer Support to work
The AI Diagnostic shows what it would take in your business, with one fixed price.